We know it can be frustrating to have your account closed. We never close an account for no reason — you can read more about why we deactivate accounts. You can always appeal our decision, and we’ll review your details in case we can reactivate your account.

When you make an appeal, we'll ask you to:

  • Upload a high-quality photo or colour scan of your photo ID

  • Upload a photograph of yourself (selfie) holding your photo ID

  • Tell us the reason for sending money. We need to understand why you’re sending money for previous or future transfers

After you’ve sent us this information, we’ll review it and will be in touch about your account.

If you chose to deactivate your own account, and you've changed your mind, get in touch by email from your registered email address.

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